Frequently asked questions

Print Craft World is an online store for premium personalized gifts and custom products. You can browse our catalog, customize items where available, and checkout with secure payment.

Add products to your cart, then go to checkout. Enter your shipping details, pay, and you will receive a confirmation. You can view orders anytime in My orders when signed in.

You can explore the catalog without an account. Creating an account makes checkout faster, saves your order history, and unlocks features like the customer dashboard. Register here or sign in.

Many products offer personalization (text, images, or options shown on the product or customize flow). Follow the on-page instructions before adding to cart. If something is unclear, use live chat so we can help before you order.

We accept major payment options available at checkout (for example, cards and supported UPI/wallets via our payment partner). Available methods are shown on the checkout page before you pay.

Custom pieces are produced after payment; delivery is often within a few business days after shipment, depending on your location and carrier. See our Shipping Policy for processing, carriers, and tracking details.

When your order ships, we aim to share tracking when the carrier provides it. Check My orders after signing in, or contact support if you need help locating tracking.

Custom production may start soon after payment. Contact us as quickly as possible via support chat with your order details. We will help if the order has not yet moved too far into production.

Because many items are made to order, eligibility depends on the situation. Read the full Refund Policy for timelines, eligible cases, and how to request help.

Email or chat with photos of the package and item, plus your order number. We will review and work with you on a fair resolution. Reach us through live chat or the support email in the site footer.

Use Forgot password on the sign-in page. We will email a reset link if an account exists for that address. Check spam folders and try again in a few minutes if you do not see it.

Yes — businesses can learn more on our Bulk & wholesale page and reach out with requirements.

Payments are processed through trusted providers using industry-standard security. We do not store your full card details on our servers. See our Privacy Policy for how we handle data.

Visit Support for live chat, or use the email address in the footer. We are happy to help with orders, products, or account questions.